Terms of Service

1. About Us and Contact Details

Raina Aus Group Pty Ltd is a company registered in Western Australia, trading from Perth, WA. You may contact us in relation to these Terms or any service enquiry by:

• Email: ceo@rainaausgroup.site
• Phone: [FILL: phone number]
• Website: https://rainaausgroup.site
• ABN: 97 701 344 792

2. Use of This Website

You agree to use the Website lawfully and only for genuine business or personal enquiry purposes connected with our services. You must not:

• Use the Website in any way that breaches applicable Australian laws or regulations;
• Attempt to gain unauthorised access to the Website, its servers, or any connected systems;
• Introduce malware, viruses, or any other material designed to harm or disrupt;
• Scrape, copy, republish, or commercially exploit Website content without our prior written consent;
• Misrepresent your identity or provide false or misleading information through our forms or communications.

We reserve the right to restrict or terminate access to the Website at our discretion where these Terms are breached.

3. Quotes, Proposals and Engagement

All quotes, estimates, and proposals provided by Raina Aus Group are valid for 30 days from the date of issue unless otherwise stated in writing. A quote constitutes an invitation to treat and does not by itself create a binding contract. A binding agreement arises only when we confirm acceptance of your instructions in writing (including by email), or when work formally commences under an agreed scope.

Each engagement will be governed by the scope, deliverables, fees, and timeframes set out in the applicable quote or written agreement. Any variation to an agreed scope must be confirmed in writing by both parties, and additional fees may apply for out-of-scope work.

4. Fees, Invoicing and Payment

• All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless expressly stated otherwise.
• Invoices are payable within 14 days of the invoice date unless alternative terms are agreed in writing.
• We may require a deposit or upfront payment before commencing certain work.
• Late payments may attract interest and reasonable recovery costs as permitted by law.
• Where expenses are incurred on your behalf with your approval, these will be itemised and on-charged.

5. Client Responsibilities

To enable us to deliver services effectively, you agree to provide timely, accurate and complete information, documentation, and access as reasonably required. Delays caused by incomplete or late information may affect timeframes and, in some cases, result in additional fees. You confirm that any materials or information you supply to us are lawful and that you hold the necessary rights to provide them.

6. Timeframes and Performance

Any dates or timeframes we communicate are estimates given in good faith. While we work diligently to meet agreed schedules, we are not liable for delays caused by circumstances beyond our reasonable control, including supplier delays, force majeure events, or delays attributable to you or third parties you engage.

7. Intellectual Property

All content on this Website, including text, graphics, logos, and design, is owned by or licensed to Raina Aus Group Pty Ltd and is protected by Australian and international intellectual property laws. Unless otherwise agreed in writing:

• Ownership of deliverables created specifically for you passes to you upon full payment of relevant invoices;
• We retain ownership of our pre-existing methodologies, tools, templates, and know-how;
• We may reference non-confidential work in our portfolio or marketing with your prior consent.

8. Confidentiality and Privacy

Both parties agree to keep confidential information received from the other party confidential and to use it only for the purposes of the engagement. Our handling of your personal information is set out in our Privacy Policy, which forms part of these Terms.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or any other legislation that cannot lawfully be excluded. Where our services carry Consumer Guarantees under the ACL, those guarantees apply in full.

Subject to the above and to the extent permitted by law:

• All other conditions, warranties, and representations not expressly set out in these Terms are excluded;
• Where the ACL permits us to limit our liability for a failure to comply with a Consumer Guarantee that cannot be excluded, our liability is limited (at our option) to the supplying of the services again or the payment of the cost of having the services supplied again;
• We are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or business opportunity, arising from the services or your use of the Website.

10. Limitation of Liability

To the maximum extent permitted by law, and except as expressly stated in these Terms, our total aggregate liability arising out of or in connection with the services or the Website is limited to the total fees paid by you to us for the specific service giving rise to the claim. This clause applies only to the extent it lawfully can and does not override your rights under the Australian Consumer Law.

11. Third-Party Links and Content

The Website may contain links to third-party websites for convenience. We do not endorse, control, or accept responsibility for the content, policies, or practices of any third-party sites. Accessing third-party websites is at your own risk.

12. Suspension and Termination

Either party may terminate an engagement by providing written notice in accordance with the terms of the applicable quote or agreement. You remain liable for fees and expenses properly incurred up to the effective date of termination. We may suspend work immediately if invoices remain overdue or if you materially breach these Terms and fail to remedy the breach within 7 days of written notice.

13. Indemnity

You agree to indemnify and hold harmless Raina Aus Group Pty Ltd, its directors, employees, and contractors from and against any claims, losses, damages, or costs arising from your breach of these Terms, your unlawful use of the Website, or information and materials you provide to us, except to the extent caused by our own negligence or breach of these Terms.

14. Dispute Resolution

If a dispute arises, both parties agree to first attempt resolution through good-faith negotiation. Please contact us at ceo@rainaausgroup.site with details of your concern, and we will respond within a reasonable time. If the matter cannot be resolved through negotiation, either party may pursue the dispute resolution avenues available under Western Australian law, including applicable consumer bodies.

15. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

16. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with a revised “last updated” date. Continued use of the Website or our services after changes are published constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

18. Contact Us About These Terms

For any questions regarding these Terms of Service, please contact Raina Aus Group Pty Ltd:

• Email: ceo@rainaausgroup.site
• Phone: [FILL: phone number]
• Location: Perth, Western Australia